CAD CAM Support

Certified Local Experts. Fast, Reliable CNC Technical Support.

CAD CAM Support From Professionals

When a CNC program stalls production, you need an answer from someone who understands the machine, not just the software. SolidCAM’s U.S.-based CAD/CAM support team is staffed by certified Application Engineers, Post-Processor specialists, and Support Desk personnel.
Most have worked as CNC machinists, operators, or programmers before joining the support team. Whether the issue is a post-processor output error, a toolpath collision, or a licensing problem on a deadline, the team has seen it before.

Nationwide Coverage With a 12-Hour Support Window

SolidCAM support is available in all 50 states and Canada, Monday through Friday from 6 AM to 6 PM ET. That 12-hour window is staffed by engineers distributed across the United States, so response times stay short regardless of your time zone.

Support Hours: Monday through Friday, 6 AM to 6 PM ET

Support Options

Call Us

Reach a certified Application Engineer directly by phone.

1-866-975-1115 ext. 2

Submit a Support Ticket

For non-urgent issues or detailed technical requests, submit a ticket through the SolidCAM support portal at portal.us.solidcam.com.

Email us

Send your question directly to the support team at [email protected].

Support Tiers

SolidCAM offers multiple levels of support depending on your subscription and maintenance plan status.

Support Tier	What Is Included	Who It Is For
Standard Support	Phone, email, and ticket access during business hours	Active maintenance plan holders
Application Engineering	Direct access to certified CAD CAM engineers for workflow and toolpath guidance	Users needing production-level technical guidance
Post Processor Support	Custom post-processor development and troubleshooting	Users with machine-specific output requirements
SolidCAM Academy	Self-paced online training and courseware	Users building foundational or advanced CAM skills

For full details on plan coverage, visit the Maintenance Plans page.

What Customers Say About SolidCAM Support

"The SolidCAM crew is the best in the business. Of all the CAM software I have owned, this is far and above all others. The support is top-notch. They constantly tell you to 'Just call us' if you are stuck or have a question. Others make you submit a ticket, and they will get back to you. SolidCAM answers the phone!"

Randy Knight | Knight Design LLC

"SolidCAM's seamless integration into SOLIDWORKS makes it a very intuitive CAD CAM system. Coupled with SolidCAM's excellent and responsive customer service, this software package is both easy to use and very powerful. The iMachining system in SolidCAM is outstanding and delivers everything that is promised."

Brian MugaveroNational Manufacturing

"SolidCAM so far has been not only the easiest learning curve, but one of the most powerful pieces of CAM software I've used. In under six months, I can do more in SolidCAM than anything else, and that's saying a lot since I come from some big CAM players."

Duncan Lewis Halcyon MFG Inc.

Other Helpful Links

Resource	Description
SolidCAM Documentation	Full product documentation library
Licensing and Activation Help	Manage your SolidCAM license and activation
System Requirements	Hardware and OS requirements before installing
Download Software	Access your software downloads via My SolidCAM
Help Documentation	Searchable online help reference
SolidCAM Academy	Online training and self-paced courseware
Training	Instructor-led and hands-on training options
Postprocessors	Post-processor library and custom development

Contact a SolidCAM Application Engineer

Whether you are an existing user troubleshooting a toolpath or a prospect evaluating CAD CAM support quality before purchase, SolidCAM’s engineering team is available to help. Call 1-866-975-1115 ext. 2 or submit a ticket at portal.us.solidcam.com to reach a certified engineer directly.